Terms and Conditions

​Tickets and Purchases:
Tickets are sold by The Majestic Theatre, Lyall Events & Entertainment Ltd. By purchasing a ticket by telephone, online, in person at the Box Office or from an agency, you are agreeing to our terms and conditions.​

​Please check your tickets carefully at the time of purchase, as mistakes cannot always be rectified.​

Everyone attending a show needs a valid ticket which must be produced on arrival and shown to Front of House staff.​

Every effort is made to admit latecomers at a suitable point during a performance, however if you arrive late admittance cannot be guaranteed.​

Mobile phones, pagers and digital watches must be turned off at all times during the show.​

The use of cameras and recording equipment of any kind is prohibited.​

Our staff will not put up with abuse of any kind and we reserve the right to refuse service to any part of our business should anyone encounter any inappropriate behaviour towards staff members.​

The Majestic Theatre reserves the right to refuse admission in reasonable circumstances or to request any ticket holder to leave the auditorium and take appropriate action to enforce this right.​

We endeavour to ensure that all information provided by The Majestic Theatre is accurate at the time of going to print. However, sometimes errors occur or changes are made at a later date.

The Majestic Theatre reserves the right to alter the performance and cast as advertised in advance, where such alterations are necessary owing to unforeseen circumstances.​

In the event of a cancelled performance, The Majestic Theatre will not be liable for any additional travel or accommodation expenses.​​

The Majestic Theatre reserves the right to change seating arrangements if necessary.

Payment Methods:

Credit/Debit Cards
Cash
​Offline Payments via bar/box office

Refund Policy:
Tickets cannot be refunded after purchase.

Up to 24hrs before a performance commences tickets may, at The Majestic Theatres’ discretion, be exchanged for another performance of the same production upon return of tickets.

Refunds & Exchanges due to COVID-19: If you are displaying COVID-19 symptoms or are required to self-isolate, all tickets in your booking will be exchanged or a credit issued up to 24 hours prior to the performance.

Privacy & Safety:

This privacy policy sets out how Lyall Events and Entertainment LTD uses and protects any information that you give Lyall Events and Entertainment LTD when you use this website.​

Lyall Events and Entertainment LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.​

Lyall Events and Entertainment LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06/05/2018.​

We may collect the following information:

  • name & age
  • ​contact information including email addres
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers​.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

​From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.​

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.​

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.​

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.​

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.​

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.​

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.​

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at admin@majestictheatre.org.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Lyall Events and Entertainment LTD , Bondgate, Darlington, County Durham, DL3 7JT.​

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We will not be responsible for any tickets that are lost or stolen.

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